By using the SnapBee app, you agree to provide accurate and complete information during registration and usage.
Orders placed through the app are subject to vendor availability and serviceable location.
Delivery time shown in the app is only an estimate and may vary due to factors like traffic, weather, or vendor delays.
Once payment is successfully completed, the order will be confirmed. Cancellation and refunds are subject to applicable policies.
Prices, offers, and product/service availability displayed in the app are subject to change without prior notice.
SnapBee is not responsible for delivery failure due to incorrect address or contact details provided by the customer.
The quality and service of products are the responsibility of the respective vendor; however, SnapBee will assist in resolving customer complaints.
Any fraudulent activity, misuse, or suspicious behavior may result in account suspension or permanent ban.
SnapBee is not liable for any indirect or consequential losses arising from the use of the app.
SnapBee reserves the right to update or modify these Terms & Conditions at any time without prior notice.
SnapBee operates under the brand QuickBee.
By using the SnapBee app, you agree to all the above Terms & Conditions.
Order Cancellation by Customer
Customers can cancel an order before it is accepted or prepared by the vendor. Once the order is confirmed or prepared, cancellation may not be allowed.
Refund Eligibility
Refunds will be processed only in the following cases:
Non-Refundable Cases
Refunds will not be provided in the following situations:
Refund Process Time
Approved refunds will be processed within 5–7 business days and credited to the original payment method.
Cash on Delivery (COD)
For COD orders, refunds (if applicable) may be processed via bank transfer or wallet after verification.
Partial Refunds
In some cases, partial refunds may be issued based on the issue reported.
SnapBee reserves the right to approve or reject any refund request after verification.
SnapBee operates under the QuickBee brand.
By using the SnapBee app, you agree to this Refund Policy.
Registration & Information
Vendors must provide accurate, complete, and updated business details, including bank account and KYC documents.
Service Agreement
By registering on SnapBee, the vendor agrees to list products/services and fulfill orders received through the platform.
Order Fulfillment
Vendors are responsible for accepting, preparing, and delivering (if applicable) orders on time and maintaining quality standards.
Pricing & Commission
Vendors can set their own pricing; however, SnapBee may charge a commission or service fee on each order as agreed.
Payments & Settlements
Payments will be settled to the vendor’s registered bank account after deducting applicable charges, within the agreed settlement cycle.
Quality & Compliance
Vendors must ensure that all products/services meet legal, safety, and quality standards.
Order Issues & Refunds
Vendors must cooperate in resolving complaints such as wrong item, poor quality, etc.
Prohibited Activities
Fraud, fake orders, price manipulation, or misuse of the platform is strictly prohibited.
Account Suspension / Termination
SnapBee reserves the right to suspend or terminate vendor accounts for violations or poor performance.
Liability Limitation
SnapBee is not liable for indirect losses. Vendors are responsible for their products/services.
Policy Updates
SnapBee reserves the right to update policies at any time.
SnapBee operates under the QuickBee brand.
By using the SnapBee Vendor App, you agree to all the above Terms & Conditions.
Refund Responsibility
Vendors are responsible for refunds when issues are caused by them:
Customer Complaints
Vendors must respond and cooperate with SnapBee to resolve issues within the given time.
Refund Deductions
Approved refunds may be deducted from the vendor’s upcoming settlements or wallet balance.
Non-Refundable Situations
Vendors are not responsible for refunds in the following cases:
Partial Refunds may apply in certain cases.
Repeated issues may lead to penalties, additional charges, or account suspension.
SnapBee reserves the right to investigate and make the final decision.
SnapBee operates under the QuickBee brand.
By using the SnapBee Vendor App, you agree to this Refund Policy.
Registration & Verification
Delivery partners must provide valid personal details, ID proof, driving license, and bank account details.
Independent Partner
Delivery partners act as independent service providers and are not employees of SnapBee.
Order Acceptance & Delivery
Partners must ensure timely pickup and delivery.
Conduct & Behavior
Professional and respectful behavior is mandatory.
Earnings & Payments
Earnings will be credited as per the settlement cycle.
Order Handling
Partners must ensure safe handling of items during delivery.
Cancellations
Frequent cancellations may lead to penalties.
Prohibited Activities
Fraud and misuse of the platform is strictly prohibited.
Account Suspension
SnapBee reserves the right to suspend accounts for violations.
Liability
Partners are responsible for orders during transit.
Policy Updates
SnapBee reserves the right to update policies anytime.
SnapBee operates under the QuickBee brand.
By working as a Delivery Partner on SnapBee, you agree to all the above Terms & Conditions.
Delivery partners are responsible for:
Delivery partners are not responsible for vendor or customer issues.
SnapBee will review and investigate all cases.
Refund deductions may be applied from partner earnings if required.
Partial liability may apply depending on the situation.
Fraud or misuse will lead to penalties or termination.
SnapBee holds the final authority on refund decisions.
SnapBee operates under the QuickBee brand.
By working as a Delivery Partner on SnapBee, you agree to this Refund Policy.
